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For Main Street businesses

Get an AI front desk that works as hard as you do.

R5 Desk handles calls, emails, texts, and website chats from customers, vendors, and partners. Then coordinates the work that follows.

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Works with the apps you already use

R5 Desk connects to your business apps to handle requests as they come in. You decide when staff should step in and who should help.

  • Check staff availability
  • Look up a quote
  • Look up an invoice

What customers say

“Capital AI Works took the time to understand how our business runs and built around the way we work. They connected our customer calls and messages with the systems we already use, so I can keep track of what’s happening without being tied to my desk. I can be out in the field or take time off and still know our customers and partners are being looked after.”
Alex Reed
Owner · RestoPros Hudson Valley
“R5 enables capable 24/7 phone coverage that is connected to all the critical operational systems needed to serve our customers quickly and efficiently. This has been a very easy and important upgrade to how I run my business.”
Mike Mueller
Owner · RestoPros St. Louis

From request to resolution

Receive

Answer calls and messages, 24/7.
  • Answer calls in a lifelike voice, plus email, text and web chat, 24/7.
  • Find out who’s contacting you, what they need and how urgent it is.
  • Use a returning caller’s saved language, or switch among the languages you’ve set up.

Respond

Give answers that fit the customer.
  • Look up customer history, appointments and job details to answer questions.
  • Check the requested service and ZIP code, plus accepted insurers and payment methods.
  • Check the calendar, book appointments and handle changes.

Route

Get callers to the right person.
  • Find employees who can help, check who’s free and put the call through.
  • If everyone’s busy, send the right employees the details and a callback link.
  • Show who takes the callback and turn off the other links before dialing.

Record

Give your team less to type in.
  • Take down names, addresses and insurance details.
  • Get billing and credit card details when your process needs them.
  • Save new details, call results and next steps in the right customer record.

Remind

Spend less time chasing replies.
  • Send appointment and invoice reminders at the times you choose.
  • Prompt the right employee when a callback still needs attention.
  • Stop or change reminders when an invoice is paid, an appointment changes or the request is handled.

What could R5 handle for your business?

Tell us what keeps you and your team busy. We’ll map out how R5 could help.

Request a demo

A few useful questions.

Is setup included?

White-glove configuration is standard. We work with you to set up the agreed business information, questions and supported connections. Then you can update them yourselves anytime if you want, via admin dashboard.

Can we change how it handles a request?

Yes. R5 is customized around your business. This is actually really easy with our tools because you can describe in normal language how you would like R5 to behave in a given scenario.

EXPLORE FURTHER

Find the help that fits.

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